Immigration Boutique Team

Johan Lubbe
Managing Director

Retha Lubbe
General Manager

Bijanka Coetzee
Senior Manager

Gert Coetzee
Operations Manager

Izette Riekert <br/> Manager - Immigration

Izette Riekert
Manager - Immigration

Eloise Botha <br/> Manager - Citizenship

Eloise Botha
Manager - Citizenship

Hamutioni Ndoro

17:22 22 Apr 22

They expeditiously processed my waiver and renewal of my work visa during the lockdown. Their service is superb I... highly recommend them to anyone.read more

Ian Katz

19:47 12 Apr 22

Personally I had a very good experience. Couriered DHL from and to (prepaid) Canada. Police clearance, birth and... marriage certificates, all apostilled in 3 months. No glitches - I was sure to communicate clearly and frequently, checking and confirming all the way. I really felt that I was dealing with people that understand what they are doing. Replies were always prompt and to the point. Thank you.read more

Storm van Thiel Berghuijs

15:59 28 Mar 22

Excellent service! Accomplished the impossible in the shortest of time! Thank you Retha and all involved.

Anel Kloppers

19:22 18 Mar 22

Disappointed to report that I have received shockingly poor service from the get go from the Unabridged Birth... Certificate (UBC) Department. We applied for our UBC’s in September 2021 and contacted i-Boutique in January to expedite the process. They received our full payment and all the required documents between 26 and 28 January. From the get go, there were multiple errors in the process, but we didn’t have a choice to get professional assistance. We got the wrong account with people’s personal confidential information on multiple occasions, all the way from wrong invoices and wrong quotes with sensitive information to highly confidential personal apostelled documents that was not ours. Unfortunately we also did not receive updates and had to ask weekly for updates and explanations, with the same generic responses that seemed highly untrue and assuming one has no idea how the process works, or using technical jargon that was either made up (never heard of before) or has no meaning to someone outside of the consultants’ offices. I know after spending many months on the phone with Home Affairs how challenging it can be, but our consultant took full advantage of the fact that we are abroad, cannot personally follow up and verify her reports and claims, and has to date provided no job or call references to evidence that anything has actually been done. The irony of it all, is that our UBC’s has supposedly been ready for print and collection, respectively, since about 17 February 2022. We are on 19 March, and despite numerous follow ups with our consultant and no feedback from her despite the same generic or nonsensical responses, we have no idea where these documents are in the process. To top this all off, our consultant seems highly disorganized and has very poor basic professional writing ability. It has just been a doubtful process through and through with our consultant. I have tried to resolve this by contacting our consultant telephonically and via email to resolve this, and by emailing multiple other consultants at Immigration Boutique, unfortunately to no avail. The basic response, if I get a response, is that they will follow up and let me know, with no such follow ups given. I hoped to avoid posting this review at all costs, but I feel like I have run out of options to get very basic transparant feedback or service.read more

Paul P

10:29 08 Mar 22

AVOID !!!! Their unprofessional chewing gum and string type of website should be the first red flag but still, thought... that it may be worth giving them a chance. The result was really disappointing and exceptionally poor "service". After waiting a year for a birth certificate (with an ID number, so it wasn't complicated) we eventually gave up and found someone else to do it. This person managed to deliver what we wanted only a week after applying. Dealing with the immigration boutique people involves constant chasing these people up, and only on a good day, when they have nothing better to do, can you expect an answer. When this happens, it is generally a standard email that is copy/pasted from somewhere else, but so slap dash that the copy/paste part is in a different colour and a different font, which shows the level of professionalism you can expect. Sure the application takes a while but more than a year for a week's worth of work is totally unacceptable. I really suggest that if you are looking for services like the ones which they supposedly offer then to keep looking, or do it yourself. You're likely to save money and immense frustration (yes, standing in a queue at Home Affairs is less frustrating than the "service" which is given by Immigration Boutique)read more

Tshepang .Afrika

03:16 02 Feb 22

The professionalism, customer service and delivery was awesome. Thank you for taking my situations seriously and... putting me at ease every step of the way. My unabridged certificate was finalised very quickly! Thank you Ethan for such great service and professionalism.read more

Annemarie Lombard

18:19 24 Jan 22

Xalier helped us with a very complicated and exceptionally rare situation. He did an exceptional job at keeping us up... to date with progress and what needs to be done. He was very well educated on the procedure needed and was always available. Thanks for great service...every cent well spent. Can recommend them anytime!read more

Pablo Calvache 5

09:30 18 Jan 22

Inmigration Boutique, in this case Xailer, helped us a lot to get the docuements that we needed. They have been really... fast and helpful. Highly recommended.read more

Adaobi Okafor

09:33 03 Jan 22

They are very professional and can go the extra mile to make you a happy customer. Thank you so much Bijanka and Izette... for your excellent service.read more

James Johnson

11:28 13 Dec 21

Excellent service.We dealt with a few members of the team on matters relating to retention of SA citizenship. We are a... big family and needed lots of care around our questions, paper-work, etc. Immigration Boutique handled our case extremely professionally. Guidance and information was clear and honest. We were provided with a quote that matched what we had been promised. There is always a feeling of concern when you are paying 100% of the cost upfront. Immigration Boutique delivered everything we asked for, and, well ahead of timing expectations. Brilliant service - I couldn't fault them and will definitely be recommending the company to family and friends without hesitation.read more

Yves Aldhouse

13:21 06 Dec 21

Lies lies and more lies. They make messes, refuse to fix them, have catty and bullying attitudes depending on if you... speak to men or women. They'll misquote, or pretend they can do things they can't. And when they get found out, they'll say the job was not their 'core business'. You pay them upfront, and when you discover their mess, they refuse to refund you and blame you or a 3rd party for their mistakes. Go anywhere else but these muppets.read more

Jacques Scholtz

11:34 30 Sep 21

Superior service, highly recommended. A big thanks to Eloise Lubbe (Assistant Manager - Civics) who so patiently... answered all my questions, and kindly guided me in the right direction. Great company!read more

Dean Quinn

07:21 21 Sep 21

Good Morning Adri, Just a short note of thanks for all your hard work with my application for certificates. I realize... that you have many challenges with our local system, the delays and other challenges along the way and this does not make your job very easy, you however have handled my process with the utmost professionalism and honesty from start to finish. I commend you on the work you and your team have done.read more

Caryn Armstrong

11:06 10 Aug 21

This was the greatest and easiest experience, we live overseas and needed documents to be requested and collected from... home affairs. We contacted Immigration Boutique who not only helped us organise exactly what was required but also set about requesting the documents for us. They informed us every 10days as to what was going on in the process and even had corrections done when there was a slight problem. thank you for the professionalism and great service.read more

Michelle Edwards

11:09 21 Jul 21

We received an amazing service from I-boutique. We live overseas and it’s always so stressful trying to get... documentation, I cannot recommend I-boutique enough to help you. 5 star quality service and more.read more

Lindy Oosthuizen-De Beer

10:11 13 Jun 21

Amazing service. I worked with Adri and Shaleen and what an experience! Top Notch service. Constant feedback on which... step they are in the process and just friendly speedy service all round. Got our vaulted birth certificate done and dusted after struggling with previous companies. we plan on seeing through our whole immigration process with them. STUNNING PEOPLE TO WORK WITH. Professional company. Thank you for making our lives that much easier.read more

Inca King

19:34 04 Jun 21

We used the Immigration Boutique for our unabridged documents for our visa application . We got everything in under a... month! They are friendly, helpful and extremely efficient. I highly recommend them and I will definitely be using them in the future. Thank you Immigration Boutique and your lovely staff for sorting out our documents in record time !read more

John Robertson

14:29 27 May 21

The service from Immigration Boutique in obtaining un abridged documentation and clearance certificates and getting... them apostilled has been excellent. Their follow up and feedback is prompt and they kept me informed of progress regularly. Replies to my questions were answered promptly and accuratelyread more

Catherine Dade

06:45 21 May 21

I am blown away by their excellent service! Their email assistance is incredible, they reply with detailed and helpful... advice. Their turnaround time replying to emails is excellent. We struggled for months to get my daughters unabridged birth certificate and after engaging with Immigration Boutique and paying the fee they got it in under a week. Absolutely incredible! I wish there were more stars, 5 is not enough for this company!read more

Andrew gerrard Hunter

06:37 21 May 21

Exceptional service and achieved desired results with friendly and professional people. Well done.

Madeleine Van der Bank

13:09 20 May 21

I am a travel agent and thus use Immigration Boutique's service rather often. I cannot express my gratitude and thanks... to them enough. I have done several different applications through them and with each and ever application they have exceeded my expectations. They do go that extra mile, I believe, for each and every client. You can make use of their service without any worries, you will not be disappointment. Excellent, Excellent,Excellent. If they allowed 10 stars I would gladly give you that. Thank you!read more

Andrew Paizes

17:10 16 Mar 21

I could not recommend Immigration Boutique highly enough! The service was absolutely excellent from start to finish.... The whole process was explained fully upfront and I was provided with regular updates. My documents were provided on time and I have no hesitation in giving them a full 5 stars!read more

Suzanne van heerden

15:52 23 Feb 21

The absolute best service I have ever had. Thanks to Adri and Shaleen I was able apply and receive important documents... (in the US) in less than a month. The communication was great and always very clear. They truly have made me a happy client and will 100% recommend their services. Thank you Immigration Boutique.read more

LEIGH BENNETT

11:15 16 Feb 21

Exceptional service as usual to get my documents to Singapore

Pierre de Wet

19:54 21 Dec 20

I had OUTSTANDING service from Adri and her team to get documents for a visa application that we had to hand in within... a very tight deadline. Communication was clear and always on time. Adri even contacted me over the weekend with updates. I will recommend Immigration Boutique with no hesitation. Thanks so much for your help Adri!read more

Wade Profe

07:45 21 Sep 20

The service and communication was fantastic from start to finish. My unabridged marriage and birth certificate were in... my hands only 20 days after payment, despite the restrictions of the Coronavirus lockdown.read more

Team

Immigration Boutique Team

Johan Lubbe Managing Director

Retha Lubbe General Manager

“Doing the best at this moment puts you in the best place for the next moment.” – Oprah Winfrey

Bijanka Coetzee Senior Manager

“Don’t get discouraged, it is often the last key in the bunch that opens the lock” - John Wooden

Gert Coetzee Operations Manager

"One day, I am going to die - I know that. But until that day comes, I am going to make sure that I live” - Unknown

Izette Riekert Manager - Immigration

"Life isn't about how you survived the storm... It's about how you danced in the rain!” - Unknown