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Immigration Boutique Team

Johan Lubbe<br> Managing Director

Johan Lubbe
Managing Director

Inspiration is an essential state of mind that brings about success in many different walks of life. I am inspired by positive, hardworking and driven individuals. Being inspired makes it possible to go the extra mile, achieve your set of goals and even go over and beyond, while enjoying every minute of it.

Retha Lubbe <br/> General Manager

Retha Lubbe
General Manager

“Doing the best at this moment puts you in the best place for the next moment.” – Oprah Winfrey

Eloise Botha <br/> Manager - Citizenship

Eloise Botha
Manager - Citizenship

“Be responsible for telling the truth, not managing people's reactions to it.” – Mel Robbins

When We Work

Immigration Boutique

Monday - Friday 8h00 - 17h00

Enquiries

Tel:+27 12 656 0208

Email: johan@i-boutique.co.za

Addresses

Head Office
Immigration Boutique
Building 2,
876 Pretorius Street,
Arcadia,
Pretoria,
0007

Satellite Office
223 Bronkhorst Street
Parkland Office Park
Unit 006
Nieuw Muckleneuk,
Pretoria

Immigration Boutique

4.8

Based on 86 reviews

Amanda

08:30 05 Jul 24

I can highly recommend the team at Immigration boutique who handled my applications and dealt with home affairs on my... behalf. I used their services to arrange for my applications at home affairs for 5 family vault birth register applications (Oct 2023) and 2 SA citizenship retention letters (May/Jun 2024). The whole process with immigration boutique was a pleasure. I continuously received feedback on the progress of the vault birth registers which does take time (total time from application to receival of copies was approx 5 months partially delayed due to Home affairs misfiling a vault birth register and them having to track and trace the vault). I constantly received feedback from the consultants on the progress and location of the vault birth registers. The retention of citizenship took under a week to receive the documents. I can highly recommend the consultants Geraldine Stander and Josandri Lubbe who worked on my applications. Would recommend their services to anyone needing assistance.read more

Kirsten Openshaw

07:22 21 Jun 24

Xailer was absolutely fantastic! He was a helping hand from the very start of my complex passport application. I could... not have done it without him. Thank you very very much!read more

Nicole Howell

09:46 20 Jun 24

Immigration boutique couldn’t have been more helpful! The agent, Xailer, who helped me went above and beyond to make... sure my sons birth certificate and passport were processed as quickly as possible. Thank you Immigration Boutique for your professionalism and support!read more

Karen Caley

10:52 04 Jun 24

Very good service provided. Despite facing a few challenges Immigration Boutique did a good job sourcing my documents.

Debbie Sielemann

13:07 22 May 24

I highly recommend Immigration Boutique, they assisted with passports and apostilling documents from overseas, they... made an extremely stressful process seamless with constant communication and updates and delivered as promised! Thanks again!read more

Anri G

09:35 13 May 24

We are very grateful for such a professional service. While we are overseas, Immigration Boutique gives peace of mind... with their know how. We needed Retention Certificates before we can receive our German passports and within 5 days the certificates were issued. Thanks Josandri! You Rock!read more

Krow Forge

12:42 07 May 24

It was a pleasure dealing with Josandri. Very well done and deliver exactly what they say. Many thanks guys!

Julie Steinhobel

07:02 09 Apr 24

It was a pleasure dealing with Immigration Boutique. The process was made simple! Thank you for an amazing job.

Jan Bergman

15:04 08 Apr 24

The service I received from i-Boutique has been absolutely fantastic. I needed documents from Department Home Affairs... that dated back as far as 1926 and then there were documents that I did not even know existed. I asked for these and i-Boutique delivered. They work in an incredibly difficult environment having to deal with stressed out Clients (or in my case a singular stressed out client) in a totally dysfunctional SA Government Department. Yet somehow they always managed to convince me that they have it under control, patiently and constantly explaining the processes to me. And at the end, the documents were delivered. A great thank you to the team at i-Boutique and if you were not present to assist me I would have given up my Foreign Nationality application process a very very long time ago. I don't often give a 5-star review but in this instance i-Boutique more than deserves it.read more

Mervyn Glass

13:02 02 Mar 24

I have had the most amazing experience using the services of Immigration Boutique in the last week. I have just... recently been approved for my British Citizenship and am to receive an invite for my oath ceremony at any time so having a retention of citizenship certificate in a hurry was a real need. Josandri Lubbe was absolutely incredible and arranged everything in literally 3 days. For anyone needing to secure immigration related documents, do feel free to reach out to them.read more

Gerald

11:47 02 Feb 24

Although all the staff at IB are exemplary in their service, I need to make special mention of Xailer. He left no stone... unturned to assist me with clearances and our immigration process😊 I can highly recommend the IB service team, and in particular Xailer for his tenacity and excellent service ! I will refer all my friends and family knowing that they are in very competent hands ! Many thanks Gerhardread more

Deleni Rachel Sishuba

11:51 27 Jan 24

Excellent service, I applied for my daughter's unabridged birth certificate and it only took me 2 weeks.

Boet Coetzee

09:57 24 Jan 24

It was a pleasure to deal with the Immigration Boutique who proved most helpful and very professional. Johan and... Josandri were both very friendly and went out of their way to help us. It is encouraging to encounter such outstanding service and client orientation in South Africa at this time. I can warmly recommend the Immigration Boutique in matters that require interaction with Home Affairs.read more

John McClintock

00:17 14 Dec 23

I really need to thank Immigration Boutique for excellent service. In particular Xailer Taljaard. He went the extra... mile to help me get documents done in record time and made what I thought was impossible possible. And he is always available to help, even after hours to follow up. Please be assured that I will recommend Xailer and the team and with no doubt again use you guys in the future.read more

Seb Garrioch

08:32 02 Dec 23

An excellent team with a professional service. Not only did the team identify a misprint from a governmental agency,... but they also worked to resolve the issue. When something else went wrong, the team was highly accountable and saw to it that the matter was addressed. As such, I was able to get the documents I needed with complete peace of mind. I can happily recommend Immigration Boutique and will most certainly use the company's services again.read more

Elaine van Deventer

22:08 22 Nov 23

Dear Johan, Eloise, and Xailer, I am reaching out to express my sincere gratitude for the exceptional service provided... by Immigration Boutique (i-Boutique) during the recent challenges I faced after submitting my South African passport renewal application. The support and efficiency demonstrated by your team, especially Xailer, played a pivotal role in expediting the entire process. Navigating the complexities of passport renewal can be a daunting task, and it was during this phase that Immigration Boutique truly shone. Xailer's unwavering dedication and daily commitment to "fight for me" transformed what could have been a stressful experience into a remarkably smooth and efficient process. His proactive approach and regular updates provided a sense of assurance, making the journey both manageable and, dare I say, enjoyable. I appreciate the efforts of Xailer and the entire team at Immigration Boutique in resolving the challenges that arose after my passport renewal application was submitted. Your collective competence, coupled with a personal touch, reflects the true essence of exceptional customer service. Once again, thank you for turning what could have been a bureaucratic ordeal into a positive experience. I am genuinely grateful for the outstanding service, and I look forward to recommending Immigration Boutique to others in need of expert assistance with immigration matters. Warm regards, Elaineread more

Petri Ferreira

15:53 09 Nov 23

I needed birth certificates on very short notice. The documents were delivered within the agreed-upon timeframe.... However, what really stood out was their communication throughout the process. Thanks!read more

JEN HIGGS 2013

12:43 17 Jul 23

I have engaged with Immigration Boutique on two separate occasions to obtain support/advice regarding matters with my... Son who is living abroad. Xailer provided a very professional service and continued to check in with us throughout our challenging passport application. I highly recommend their knowledge, expertise and service relating to any South African Immigration, Civics or Citizenship matters. Regards Jennifer Higgsread more

I S

03:03 26 Jun 23

We've been waiting for very close to a year now for my wife's spouse visa, and there is no update and no feedback. It... starting to feel a lot like a scam.read more

C Mahachi

17:04 12 Jun 23

I have just started with my permit application and the friendly and speedy communication I'm receiving gives me hope... and I'm already seeing the light at the end of the tunnel.read more

Andrea Allen

08:20 01 Jun 23

I dealt with numerous Immigration companies previously, but Immigration Boutique's service has been far superior.... Fantastic advice, guidance and service. Thank-you.read more

Rozanne Gay

11:53 29 May 23

I highly recommend Immigration Botique. The service provided by Josandri was excellent and unbelievably quick. Josandri... assisted us with getting a document which would have taken us around 8-12 months to get through the embassy overseas, The process took a week with Immigration Boutique. This included the document being couriered overseas to us in Ireland.read more

Jo El

01:34 12 May 23

Thank you to I- Boutique and specifically Michelle for being so professional and responsive throughout the process of... obtaining original Birth Certificate. The application and instructions were clear and detailed. The communication was prompt and accurate and the service was professional from beginning to end!! Very impressed.read more

Michael van Niekerk

11:57 09 May 23

Great service! I was assisted with getting a copy of my Vault Birth Certificate (which notoriously is a stressful and... very long process). It has taken just over a month for me to receive the copy - great service and turnaround time! Thanks to Geraldine who assisted me - she constantly kept me in the loop with updates. Highly recommend making use of them.read more

Brankica Vlajsovic

07:11 16 Feb 23

Easy communication, very friendly people and overall amazing experience. Our highest recommendation.

Camilla van der Merwe

11:23 19 Jan 23

I-boutique deserves more than a 5*. Xailer and Johan have provided us with fantastic service for many years. There is... no other company in South Africa quite like them. I highly recommend them. Camillaread more

Cindy Museler

08:08 06 Sep 22

I can highly recommend Immigration Boutique for all your passport requirements. Eloise Botha definitely went the extra... mile, she calmed my nerves and came through with our retention letters in record time and an (impossible) determination letter for our German grandfather. We did not have all his correct info when we applied months ago and the application had disappeared into the Home Affairs system because of that. She managed to sort it out - she found his correct South African ID number, expedited the letter and made sure it was at Pretoria Central Home Affairs so that we could just walk in and collect the original. She kept me updated the whole way through the process and I cannot thank her enough. I have to add that if there was a 10 star review for professionalism I would give it to them.read more

Shelley Neave

11:29 02 Aug 22

Excellent and quick service. They managed to obtain the impossible within days (adoption unabridged birth certificate)... they also have very efficient attorneys to assist when Home Affairs do not comply!read more

seraaj regal

10:39 22 Jul 22

Xalier,eloise and John lubba managed to do what 4 other companies could not.U cannot begin to show my appreciation for... the precision accuracy and performance of these three individuals who work for immigration boutique. Highest levels of ethics and professional. I am deeply grateful for your attendance to my very challenging passport renewal processingread more

Hamutioni Ndoro

17:22 22 Apr 22

They expeditiously processed my waiver and renewal of my work visa during the lockdown. Their service is superb I... highly recommend them to anyone.read more

Ian Katz

19:47 12 Apr 22

Personally I had a very good experience. Couriered DHL from and to (prepaid) Canada. Police clearance, birth and... marriage certificates, all apostilled in 3 months. No glitches - I was sure to communicate clearly and frequently, checking and confirming all the way. I really felt that I was dealing with people that understand what they are doing. Replies were always prompt and to the point. Thank you.read more

Storm van Thiel Berghuijs

15:59 28 Mar 22

Excellent service! Accomplished the impossible in the shortest of time! Thank you Retha and all involved.

Anel Kloppers

19:22 18 Mar 22

Disappointed to report that I have received shockingly poor service from the get go from the Unabridged Birth... Certificate (UBC) Department. We applied for our UBC’s in September 2021 and contacted i-Boutique in January to expedite the process. They received our full payment and all the required documents between 26 and 28 January. From the get go, there were multiple errors in the process, but we didn’t have a choice to get professional assistance. We got the wrong account with people’s personal confidential information on multiple occasions, all the way from wrong invoices and wrong quotes with sensitive information to highly confidential personal apostelled documents that was not ours. Unfortunately we also did not receive updates and had to ask weekly for updates and explanations, with the same generic responses that seemed highly untrue and assuming one has no idea how the process works, or using technical jargon that was either made up (never heard of before) or has no meaning to someone outside of the consultants’ offices. I know after spending many months on the phone with Home Affairs how challenging it can be, but our consultant took full advantage of the fact that we are abroad, cannot personally follow up and verify her reports and claims, and has to date provided no job or call references to evidence that anything has actually been done. The irony of it all, is that our UBC’s has supposedly been ready for print and collection, respectively, since about 17 February 2022. We are on 19 March, and despite numerous follow ups with our consultant and no feedback from her despite the same generic or nonsensical responses, we have no idea where these documents are in the process. To top this all off, our consultant seems highly disorganized and has very poor basic professional writing ability. It has just been a doubtful process through and through with our consultant. I have tried to resolve this by contacting our consultant telephonically and via email to resolve this, and by emailing multiple other consultants at Immigration Boutique, unfortunately to no avail. The basic response, if I get a response, is that they will follow up and let me know, with no such follow ups given. I hoped to avoid posting this review at all costs, but I feel like I have run out of options to get very basic transparant feedback or service.read more

Paul P

10:29 08 Mar 22

AVOID !!!! Their unprofessional chewing gum and string type of website should be the first red flag but still, thought... that it may be worth giving them a chance. The result was really disappointing and exceptionally poor "service". After waiting a year for a birth certificate (with an ID number, so it wasn't complicated) we eventually gave up and found someone else to do it. This person managed to deliver what we wanted only a week after applying. Dealing with the immigration boutique people involves constant chasing these people up, and only on a good day, when they have nothing better to do, can you expect an answer. When this happens, it is generally a standard email that is copy/pasted from somewhere else, but so slap dash that the copy/paste part is in a different colour and a different font, which shows the level of professionalism you can expect. Sure the application takes a while but more than a year for a week's worth of work is totally unacceptable. I really suggest that if you are looking for services like the ones which they supposedly offer then to keep looking, or do it yourself. You're likely to save money and immense frustration (yes, standing in a queue at Home Affairs is less frustrating than the "service" which is given by Immigration Boutique)read more

Tshepang .Afrika

03:16 02 Feb 22

The professionalism, customer service and delivery was awesome. Thank you for taking my situations seriously and... putting me at ease every step of the way. My unabridged certificate was finalised very quickly! Thank you Ethan for such great service and professionalism.read more

Annemarie Lombard

18:19 24 Jan 22

Xalier helped us with a very complicated and exceptionally rare situation. He did an exceptional job at keeping us up... to date with progress and what needs to be done. He was very well educated on the procedure needed and was always available. Thanks for great service...every cent well spent. Can recommend them anytime!read more

Pablo Calvache 5

09:30 18 Jan 22

Inmigration Boutique, in this case Xailer, helped us a lot to get the docuements that we needed. They have been really... fast and helpful. Highly recommended.read more

Adaobi Okafor

09:33 03 Jan 22

They are very professional and can go the extra mile to make you a happy customer. Thank you so much Bijanka and Izette... for your excellent service.read more

James Johnson

11:28 13 Dec 21

Excellent service.We dealt with a few members of the team on matters relating to retention of SA citizenship. We are a... big family and needed lots of care around our questions, paper-work, etc. Immigration Boutique handled our case extremely professionally. Guidance and information was clear and honest. We were provided with a quote that matched what we had been promised. There is always a feeling of concern when you are paying 100% of the cost upfront. Immigration Boutique delivered everything we asked for, and, well ahead of timing expectations. Brilliant service - I couldn't fault them and will definitely be recommending the company to family and friends without hesitation.read more

Yves Aldhouse

13:21 06 Dec 21

Lies lies and more lies. They make messes, refuse to fix them, have catty and bullying attitudes depending on if you... speak to men or women. They'll misquote, or pretend they can do things they can't. And when they get found out, they'll say the job was not their 'core business'. You pay them upfront, and when you discover their mess, they refuse to refund you and blame you or a 3rd party for their mistakes. Go anywhere else but these muppets.read more

Jacques Scholtz

11:34 30 Sep 21

Superior service, highly recommended. A big thanks to Eloise Lubbe (Assistant Manager - Civics) who so patiently... answered all my questions, and kindly guided me in the right direction. Great company!read more

Dean Quinn

07:21 21 Sep 21

Good Morning Adri, Just a short note of thanks for all your hard work with my application for certificates. I realize... that you have many challenges with our local system, the delays and other challenges along the way and this does not make your job very easy, you however have handled my process with the utmost professionalism and honesty from start to finish. I commend you on the work you and your team have done.read more

Caryn Armstrong

11:06 10 Aug 21

This was the greatest and easiest experience, we live overseas and needed documents to be requested and collected from... home affairs. We contacted Immigration Boutique who not only helped us organise exactly what was required but also set about requesting the documents for us. They informed us every 10days as to what was going on in the process and even had corrections done when there was a slight problem. thank you for the professionalism and great service.read more

Michelle Edwards

11:09 21 Jul 21

We received an amazing service from I-boutique. We live overseas and it’s always so stressful trying to get... documentation, I cannot recommend I-boutique enough to help you. 5 star quality service and more.read more

Lindy Oosthuizen-De Beer

10:11 13 Jun 21

Amazing service. I worked with Adri and Shaleen and what an experience! Top Notch service. Constant feedback on which... step they are in the process and just friendly speedy service all round. Got our vaulted birth certificate done and dusted after struggling with previous companies. we plan on seeing through our whole immigration process with them. STUNNING PEOPLE TO WORK WITH. Professional company. Thank you for making our lives that much easier.read more

Inca King

19:34 04 Jun 21

We used the Immigration Boutique for our unabridged documents for our visa application . We got everything in under a... month! They are friendly, helpful and extremely efficient. I highly recommend them and I will definitely be using them in the future. Thank you Immigration Boutique and your lovely staff for sorting out our documents in record time !read more

John Robertson

14:29 27 May 21

The service from Immigration Boutique in obtaining un abridged documentation and clearance certificates and getting... them apostilled has been excellent. Their follow up and feedback is prompt and they kept me informed of progress regularly. Replies to my questions were answered promptly and accuratelyread more

Catherine Dade

06:45 21 May 21

I am blown away by their excellent service! Their email assistance is incredible, they reply with detailed and helpful... advice. Their turnaround time replying to emails is excellent. We struggled for months to get my daughters unabridged birth certificate and after engaging with Immigration Boutique and paying the fee they got it in under a week. Absolutely incredible! I wish there were more stars, 5 is not enough for this company!read more

Andrew gerrard Hunter

06:37 21 May 21

Exceptional service and achieved desired results with friendly and professional people. Well done.

Madeleine Van der Bank

13:09 20 May 21

I am a travel agent and thus use Immigration Boutique's service rather often. I cannot express my gratitude and thanks... to them enough. I have done several different applications through them and with each and ever application they have exceeded my expectations. They do go that extra mile, I believe, for each and every client. You can make use of their service without any worries, you will not be disappointment. Excellent, Excellent,Excellent. If they allowed 10 stars I would gladly give you that. Thank you!read more

Andrew Paizes

17:10 16 Mar 21

I could not recommend Immigration Boutique highly enough! The service was absolutely excellent from start to finish.... The whole process was explained fully upfront and I was provided with regular updates. My documents were provided on time and I have no hesitation in giving them a full 5 stars!read more

Suzanne van heerden

15:52 23 Feb 21

The absolute best service I have ever had. Thanks to Adri and Shaleen I was able apply and receive important documents... (in the US) in less than a month. The communication was great and always very clear. They truly have made me a happy client and will 100% recommend their services. Thank you Immigration Boutique.read more

LEIGH BENNETT

11:15 16 Feb 21

Exceptional service as usual to get my documents to Singapore

Pierre de Wet

19:54 21 Dec 20

I had OUTSTANDING service from Adri and her team to get documents for a visa application that we had to hand in within... a very tight deadline. Communication was clear and always on time. Adri even contacted me over the weekend with updates. I will recommend Immigration Boutique with no hesitation. Thanks so much for your help Adri!read more

Wade Profe

07:45 21 Sep 20

The service and communication was fantastic from start to finish. My unabridged marriage and birth certificate were in... my hands only 20 days after payment, despite the restrictions of the Coronavirus lockdown.read more

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